How to order

What you do

Put the machine in the basket. The figure beside it is the whole figure — VAT counted in, carriage anywhere in the European Union counted in — and ordering two rather than one changes nothing about what delivery costs, because delivery costs nothing. At the checkout we need a name, a street address, an email address and a telephone number, and that is genuinely all: there is no account to create and no password to remember.

Then choose how to settle it. The card form on the checkout page finishes it there and then. Cash on delivery means nothing at all moves until the box is in your hands and you have had a look at it, and it costs exactly the same as paying by card. If you are torn between two machines, or unsure whether one suits the way you cook, say so on the contact page before you order rather than after — we will tell you which fits, including when the honest answer is neither.

What we do

An order number reaches you by email within moments. Then we telephone. It is a short call to confirm the order and agree a delivery day that actually suits you, and nothing is packed before it has happened — which is why the phone number matters here rather more than the email address. After that a tracking link follows, and the courier usually sends its own window on the morning itself.

At the door, look at the carton before you accept it. Damaged packaging is best refused on the spot: with cash on delivery nothing has left your account, so a refusal costs you nothing and there is no refund to wait for. Once it is indoors you have 14 days to change your mind for any reason or none, set out on returns and refunds, and three years of legal guarantee if anything turns out to be faulty.