Questions

Fill the basket, then give your address on the checkout page. A telephone call settles the delivery day, and the parcel leaves us inside one or two working days.

On the card form at the checkout, or at the door when the box reaches you. Settling at the door adds nothing to the bill and keeps your money in your pocket until the tool is in front of you. Bank transfers we do not take.

Both. Prices on the site include VAT, and there is no delivery charge within the EU. Buying for a company? Put your VAT number in the order notes and the invoice will show VAT as a separate line.

Prices are in euros. If you pay cash, the courier takes the equivalent in your national currency, and we confirm both figures when we ring you.

Yes, at no cost, right up to dispatch – tell us when we ring, or write to us. Once it has shipped, refusing it on the doorstep costs you nothing either.

All 27 EU countries, free, to a street address. A few islands and remote areas are served by a separate courier; if that applies to you, the extra carriage is shown before you accept. The delivery page has the details.

It leaves us within one to two working days, then spends one to seven working days in transit depending on where you live.

Yes. Unpack it with the driver present, and if it is damaged or not what you ordered, give it back without paying.

Let us know within 14 days of delivery that you want to cancel, then post the item within a further 14 days. See returns and refunds.

It retraces the payment. Settled on the card form, the sum reappears on that card with nothing required from you. Settled at the door, there is no card to credit, so it goes by bank transfer to an account you give us. Either way, within 14 days of the product arriving back with us.

Three years of legal guarantee against lack of conformity, as Spanish law provides for our sales. See guarantee and safe use.