Returns and refunds

You have changed your mind

The cheapest version of this happens before you have taken the box. If the carton looks crushed, or you simply do not want it after all, hand it straight back to the driver. Settling in cash means nothing has left your account, so there is no refund to process and nothing to pack.

Once it is indoors the clock starts: 14 days from delivery to tell us, then another 14 to send the machine back. No reason, no form — a line with the order number through the contact page begins it. Inspect the machine as freely as you would in a shop; use it for a fortnight and the refund can be reduced by what that use was worth. Carriage back is yours here, because nothing is wrong with the machine, and the money returns within 14 days of its arrival or of proof you posted it.

The machine is faulty, damaged or wrong

Not a return in the same sense at all, and the protection is much stronger. The legal guarantee of conformity runs three years from delivery under Spanish law, and it covers a fault that was present when the machine arrived even if it only shows itself months later. Transit damage and a wrongly picked order sit here too.

In every one of those cases we pay the carriage in both directions. Send photographs quoting the order number and we will say whether it is a repair, a replacement or your money back before you pack anything.